Humanization of care in an emergency room of a hospital organization: experience report

Abstract

Objective: to describe the perception of the health client about the humanized care provided by a teacher and students of the Technical Nursing course during the mandatory supervised internship in an emergency room that provides care through the Unified Health System (SUS). Method: This is a descriptive study, of the experience report type carried out in June 2022. Results: the results show that teachers and students of the Technical Nursing course provide humanized care, with reception and empathy, including and perceiving the differences in management and care processes. Conclusion: we conclude that these aspects are important elements for the physical and emotional rehabilitation of the patient and their families.