Potentialities and fragilities in the route of care for people in crisis in mental health

Abstract

Objective: to understand the potentialities and weaknesses in the care of people in crisis situation in mental health in the perception of professionals of the Network of Psychosocial Attention. Method: qualitative research, with an exploratory and descriptive approach, performed with 628 higher level workers who work in the Mental Health Care Network. Data were collected between March 2014 and December 2015, and analyzed through content analysis. Results: among the potentialities are the performance in networks in the participatory process in mental health care and personal networks as workers' empowerers. The fragilities identified were related to fragile individual and collective clinical performance, as well as the challenge of making network service concrete. Conclusion: Attention to the crisis in mental health is essentially based on welcoming and establishing a link between the user and the health service.