User satisfaction as an indicator of quality in a family health strategy

Abstract

Objective: To describe the satisfaction of the users of the health services of a Family Health Strategy, of a municipality in the state of Pará. Method: Descriptive field research, with qualitative approach. Data were collected through a semi-structured interview with 20 adult male and female users in September 2019. The content analysis followed Bardin's guidance. Results: Three thematic categories emerged from the study: Theme 1- User satisfaction with access to care in the unit. Theme 2 - The satisfaction of users with the therapeutic care in the unit and Theme 3 - The satisfaction of users with interpersonal relations in the unit. Conclusion: Users are satisfied with accessibility and care in the unit; that they understand about their health problem and what should be done to control it; that interpersonal relationships are important for them to feel welcome.