Violência Ocupacional na Enfermagem da Atenção Primária: Análise de Caso Institucional
DOI:
https://doi.org/10.36489/nursing.2026v31i334p13249-13260Keywords:
Violência, Exposição à violência, saúde do trabalhador; riscos ocupacionais; enfermagem do trabalho., Atenção PrimáriaAbstract
ABSTRACT
Objective: To critically examine an episode of workplace violence experienced by a nurse in a primary health care unit, highlighting institutional responses and their effects on risk management and team safety.
Method: Qualitative, descriptive-analytical experience report configured as a single institutional case study. Thematic analysis was conducted using official records and administrative and legal documents related to the event.
Results: Weaknesses were identified in security infrastructure, absence of formal protocols, insufficient training to manage aggressive behavior, and limited post-incident institutional responses. Administrative investigation without specific expertise, psychological support provided by directly involved professionals, and the decision to keep the aggressor in the same unit increased insecurity and psychological distress.
Conclusion: Workplace violence proved to be a systemic phenomenon associated with organizational and decision-making factors. Surveillance systems, legal support, environmental safety measures, continuous professional training, and institutional psychosocial support are essential to protect health workers and improve quality of care.
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Copyright (c) 2026 GIAN TAMARA, Katia Ghilardi Mendanha,
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